Delivery Terms and Conditions

• Standard orders include stocked items only, excluding Kit To Order (KTO), Manufactured To Order (MTO) and Engineered To Order (ETO) items. Items will be sent without further freight charges via NHP choice of freight and be dispatched within 24-48 hours when in stock.

• Pickup is not offered as a standard service.

• Accelerated orders incur a $50 fee and exclude KTO, MTO, ETO and CUBIC items.

• Accelerated service same day despatch orders need to be received via nhp.com.au or nhpsales@nhp.com.au before 2.30 pm local time in the city of departure.

• Accelerated service will be sent using the fastest standard mode available within Australia. Note: Air freight may not always be the fastest option; however, it will be sent by standard air freight where applicable.

• We are unable to ship dangerous goods by air, e.g. batteries.

• When an accelerated service shipment is over 10kg in weight, and/or is required on next flight or same day for express shipping - it must be quoted and approved for payment by the customer.

• • Pickup service requires contact details to be given at the placement of the order. Goods will be available for pickup only once a text message with a QR code is sent.  Pickup orders have a 2-hour turn around time.

• Goods must meet dimension criteria for locker pickup and be picked up within three business days. Goods that do not meet pickup criteria will need to be dispatched and same day courier can be quoted.
  
  

  Locker size:

  Maximum weight per unit is 16 kg.

  Small locker        44 x 45 x 11cm (x5 units)

  Medium locker   44 x 45 x 25cm (x4 units)

  Large locker        44 x 45 x 72cm (x2 units)

• Breakdown service includes urgent orders received after 2.30 pm from the city of despatch or outside of working hours that require same day delivery.

• Breakdown service will incur a separate designated freight charge, in addition to the $350 fee.

• Backorder items will need to be dispatched and will not be able to be picked up.

• Carrier times are NOT guaranteed.

• Purchase orders need to contain the extra fees prior to dispatch.

• Orders sent from non-default warehouses will be sent as standard orders -fees will apply for accelerated or breakdown requests.

• Where applicable, the order must meet the minimum order value.

• Handling fees will still be applied where applicable.

• All delivery options are for Australia-wide deliveries only and exclude exports. International freight can be quoted upon request.